Introduction
CargoLine, operated by Priority Cargo Australia Pty Ltd, is committed to protecting the privacy of individuals who interact with our services. This policy outlines how we handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
We may collect the following types of personal information when you use our website, submit enquiries, or engage our logistics services:
- Name, business name, and job title
- Email address, telephone number, and postal address
- Shipment details, including commodity descriptions, origin, and destination
- Payment and billing information necessary to process invoices
- Technical data such as IP address, browser type, and pages visited on our site
How We Use Your Information
Personal information is used for the following purposes:
- Providing freight forwarding, customs brokerage, and logistics services you have requested
- Responding to enquiries and providing quotes
- Communicating service updates, shipment status, and documentation requirements
- Meeting legal and regulatory obligations, including customs and biosecurity reporting
- Improving our website and service delivery through aggregated analytics
Disclosure of Information
We may share your personal information with:
- Shipping lines, airlines, and transport providers involved in handling your cargo
- Australian Border Force and other government agencies as required by law
- Third-party service providers who assist in our operations (IT support, accounting) under strict confidentiality agreements
We do not sell, rent, or trade personal information to marketing companies or unrelated third parties.
Data Security
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, modification, disclosure, or destruction. These measures include secure servers, encrypted communications, and restricted staff access.
Cookies and Tracking
Our website uses cookies to enhance browsing experience and analyse traffic. You may control cookie preferences through your browser settings or via our cookie consent mechanism. For full details, refer to our Cookie Policy.
Your Rights
Under the APPs, you have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or outdated information
- Withdraw consent for marketing communications at any time
- Lodge a complaint if you believe your privacy has been breached
Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Customs and trade records may be retained for seven years in accordance with Australian regulatory requirements.
Contact
If you have questions regarding this policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Phone: (02) 9282 9799
Post: Suite 301, Level 3, 11 Help Street, Chatswood NSW 2067